Frequently Asked Questions

We have upgraded to a new online banking provider to offer enhanced solutions and a comprehensive online experience. 

 

We will launch the new online banking platform and app on June 23, 2025.

 

You will need to enroll in the new system using the Login link in the upper right corner of the website. You will be asked to setup a new username and password and verify your identity with Two-Factor Authentication (2FA). You will need to know your account number and the contact information on the account in order to complete the 2FA. If you use the mobile app, you will need to delete your current app and install the new app. We will share links to the app stores closer to launch.

 

Security Reminder | Do not share this information with anyone. MAX will never contact you and ask for account number(s), username(s), passwords, secure access codes, your Social Security Number, your debit or credit card number, or your PIN. If you are suspicious of a request for data or information, end the conversation immediately and contact MAX directly. 

 

In addition to the features and services you are accustomed to, we are excited to offer credit monitoring tools and a customizable dashboard. In the next few months, we are also excited to introduce integrated card controls (no need for a separate app).

 

No, you will be required to download and install a new app. We will share more information and links closer to the launch date. To make the transitions as seamless as is possible, make sure you know your MAX account number. 

 

To support the security measures that keep your data safe, we require the use of a modern browser. You can find details for each supported operating system and browser here. 

 

 

We understand that the switch to a new system can be challenging and we're here to help you. You can submit any questions or concerns below and a representative will follow up within 1-2 business days.

 

 

You can also chat securely with a MAX representative using Chat with MAX in the current online banking. You can also contact our main support line 800-776-6776 (toll-free) or 334-260-2600 (local) or visit any branch location. 

We will include links and important information closer to launch. When you enroll in the new online banking platform, you will need to know your MAX account number as well as your personal identifying information. This information must match what is on file in our system. To prepare for a seamless transition, make sure your address and contact information is up-to-date in the current online banking system. 

 

The first time you enroll in the new system and login, you will use your account number and personal identifying information. During the enrollment process, you will be prompted to set up a new username and password as well as a two-factor authentication (2FA) preference. If you have been using your account number as your username, you will need to be prepared to choose a new username that is different from your account number.

 

Yes, you will be required to download a new online banking app. We will include important information and links closer to launch. 

 

You can find your account number in several places. In your current online banking profile, you can find your account number in the Upgrade Coming Soon tab in the main menu. Privacy reminder: Do not share this number. MAX will never contact you and ask for this information. 

Yes, you will be able to turn on Face ID and/or set up a passcode on trusted devices to easily access your online banking profile.

 

Two-factor authentication or 2FA is a security measure that requires two forms of identification to access your account. It is also commonly called multi-factor authentication (MFA). Though no method is completely foolproof, 2FA is a very reliable and effective way to protect your account from unauthorized access. In the new platform, you will be able to choose voice/text by phone or push notification through an authentication app such as Duo or Authy for 2FA.

• Member Rewards points
• Recurring transfers and future-dated transfers 
  
• Bill Pay information
• Pay a Person accounts and transaction history
• Estatement enrollment status - If you aren't enrolled in Estatements, now is the perfect time to opt-in.
• 120 days of transaction history - Note: This is temporary. After the conversion is complete, a full transaction history will be available to view in the new system. 

• Current usernames and passwords - You will set up a new username and password when you enroll in the new system.
  
• Mobile app - You will need to download the new mobile app.
  
• External accounts and scheduled transfers
• Insights (formerly known as Smartfolio)
• SIDEKICK - Financial tool for Parents and Teens

 

 

Will I have access to mobile deposit on the new platform?

Yes, you will be able to use mobile deposit. Mobile deposit is available through the MAX app and allows you to deposit checks using your mobile device’s camera. 

 

Can I view and redeem my rewards points?

Yes, you can view your Member Rewards points in your dashboard. We are excited to offer a new option for rewards points redemption. In addition to being able to redeem your points for money in your account, you will also have the option to donate all or a portion of your points to a local charitable organization. 

 

Yes, you can export your transaction history in either a .txt, .pdf, or .ofx file.