Card Manager

You can pay your credit card bill and view payment history, view your credit and debit card transactions, lock or unlock cards, set travel notifications, report cards lost or stolen, and set alerts and controls for purchases.

*You will need to enroll as a new user, your Card Command credentials will not transfer over. 

If you continue to have trouble please return to the login page and tap on "Contact" to get the phone number you can call for additional assistance.  We will be glad to help you.

Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and reinstall the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or report the issue.

If you forget your username, tap on "Forgot Username" and enter the email address associated with your profile. You will then be prompted to select a preferred delivery channel, either via an SMS message or an email, to receive a one-time passcode. After the one-time passcode has been received and verified within the mobile app, you will receive an email, to your associated email address, with your username. 

If you forget your password, tap on "Forgot Password”, and enter your username and either the primary or secondary card number associated with your account. You will then be prompted to select a preferred delivery channel, either via an SMS message or an email, to receive a one-time passcode. After the one-time passcode has been received and verified within the mobile app, you will be prompted to create a new password.  After your password has been updated, you will receive an email notification, informing of a recent change to your password.

You can see transactions and payments related to the credit and debit cards you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe left all the way on the Account Summary, and then tap on Add Card.

You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.

The credit card and debit cards are services by different platforms meaning some options may not be available. For example, Debit cards will not have a Card Details option at this time.

If you need assistance and you are on the login page, tap on "Contact" at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the hamburger menu in the upper left, and then tap on "Contact" at the bottom of the menu that appears.

 No, this is a communication message between MAX and will not impact you.

Don't worry! We have you covered! For a complete list of FAQs, check out this document.