Fraud Prevention Tips
MAX will never call, text, or email you and ask for:
- Personal identifying information including Social Security Numbers
- Account numbers
- Debit card or credit card numbers
- ITM passcodes
- Details on recent account activity
- Mother's maiden name
- Secure access codes
- Online banking login information (user name or password)
- One-time passwords or passcodes
Some of these pieces of information such as account number or personal identifying information may be asked for identity verification purposes when you call the MAX Call Center; however, do not provide this information to anyone who reaches out to you unexpectedly asking for these details.
Other red flags to look for:
- You are asked to download software to your phone or computer
- You are asked to click on unexpected or unknown links
- The caller tells you to act urgently
What to Do:
If you are ever unsure about the legitimacy of a call or text message, end the call or close the messaging app and contact MAX directly at 1.800.776.6776 (toll-free) or 334.260.2600 (local). If the call appeared to originate from MAX, do not redial the number that contacted you. Instead, type in the number as a new call.