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Fraud Prevention Special Notice

Recently, we have had members report instances of spoofing, or replicating, MAX phone numbers where criminals pretend to be employees of the credit union. These calls and texts do not originate from the credit union or its employees. Unfortunately, these types of scams are becoming increasingly common, and any financial institution, business, or even individual is susceptible to being spoofed for the purposes of identity theft and fraud. Your money and account information are secure at MAX, but for it to remain so, you must be vigilant in protecting your personal and account information.
 
MAX will never contact you and ask for:
  • Personal identifying information including Social Security Numbers
  • Account numbers
  • Debit card or credit card numbers
  • ITM passcodes
  • Details on recent account activity
  • Mother's maiden name
  • Secure access codes
  • Online banking login information
  • One-time passwords or passcodes
Some of these pieces of information such as account number or personal identifying information may be asked for identity verification purposes when you call the MAX Call Center; however, do not provide this information to anyone who reaches out to you unexpectedly asking for these details.
 
Other red flags to look for:
  • You are asked to download software to your phone or computer
  • You are asked to click on unexpected or unknown links
  • The caller tells you to act urgently
 
What to Do:
If you are ever unsure about the legitimacy of a call or text message, end the call or close the messaging app and contact MAX directly at 1.800.776.6776 (toll-free) or 334.260.2600 (local). If the call appeared to originate from MAX, do not redial the number that contacted you. Instead, type in the number as a new call.