Ben

Introducing Ben, your trusted virtual phone assistant, designed to optimize your banking experience and provide seamless financial support at your fingertips.

Ben is a digital chat assistant, capable of providing answers to numerous commonly asked questions, assisting you in finding resources on our website, and much more, at any given moment. Ben presents an instant and efficient method to obtain the answers you seek without the necessity of contacting Member Services or visiting a Financial Center.

What can Ben do for you?

Meet Ben, the virtual phone assistant exclusively designed for the banking world, empowering you with convenient access to account information, transaction history, and more!

Transfers within the same account
Access to account balances
Access loan history
Branch hours and locations
Opening a new account
Loan applications
Schedule an appointment
Enroll you in online banking
Reset your passwords
And more!

Frequently Asked Questions

Why is MAX using Ben?

We aim to provide our members and prospects with prompt and efficient assistance. Ben is accessible around the clock, 24/7.

Is Ben only available during business hours?

Ben is available for your convenience 24/7!

Is Ben free to use?

Ben is a complimentary service provided to enhance your experience and expand our support through innovative digital methods.

Can Ben help me open a new membership?

Yes, Ben can help you open an account by texting you a link to the home page to apply online, text a link to make an in-branch appointment, or he can connect you to a representative to speak with an agent during business hours.

Can I make a payment with Ben?

Yes. Ben is available 24/7 to help make payments. Say make a payment when prompted and Ben will walk you through the process for making payments from internal and external accounts. *External Payments will be sent a link to https://www.mymax.com/payment to complete the transaction.

Can Ben put me in touch with a live person if my question can't be answered?

In the event that Ben is unable to address your inquiry, you will have the opportunity to speak to a Member Services representative during regular business hours.

What if Ben is having trouble understanding me?

Ben reacts to what it hears, to ensure your request is correctly processed it is best practice to use concise commands and eliminate background noise when possible.

Can Ben tell me if a deposit has posted to my account?

Yes, you can Press 2 or say Deposits when Ben answers and he will walk you through the process.

Can Ben tell me my current balance?

Yes, you can say Balance or press 1 when Ben answers and he will walk you through the process.