Introducing Ben, your trusted virtual phone assistant, designed to optimize your banking experience and provide seamless financial support at your fingertips.

Ben is a digital chat assistant, capable of providing answers to numerous commonly asked questions, assisting you in finding resources on our website, and much more, at any given moment. Ben presents an instant and efficient method to obtain the answers you seek without the necessity of contacting Member Services or visiting a Financial Center.

What can Ben do for you?

Meet Ben, the virtual phone assistant exclusively designed for the banking world, empowering you with convenient access to account information, transaction history, and more!

  • Transfers within the same account
  • Access to account balances
  • Access loan history
  • Branch hours and locations
  • Opening a new account
  • Loan applications
  • Schedule an appointment 
  • Enroll you in online banking
  • Reset your passwords
  • And more!

Frequently Asked Questions

We aim to provide our members and prospects with prompt and efficient assistance. Ben is accessible around the clock, 24/7.
Ben is available for your convenience 24/7!
Ben is a complimentary service provided to enhance your experience and expand our support through innovative digital methods.
Yes, Ben can help you open an account by texting you a link to the home page to apply online, text a link to make an in-branch appointment, or he can connect you to a representative to speak with an agent during business hours.
Yes. Ben is available 24/7 to help make payments. Say make a payment when prompted and Ben will walk you through the process for making payments from internal and external accounts. *External Payments will be sent a link to to complete the transaction. 
In the event that Ben is unable to address your inquiry, you will have the opportunity to speak to a Member Services representative during regular business hours.
Ben reacts to what it hears, to ensure your request is correctly processed it is best practice to use concise commands and eliminate background noise when possible. 
Yes, you can Press 2 or say Deposits when Ben answers and he will walk you through the process.
Yes, you can say Balance or press 1 when Ben answers and he will walk you through the process.