It’s more than an ATM. You can complete many of your banking needs with the ITM.
- Check your balance
- Deposit cash and checks
- Withdrawal cash in varying denominations
- Cash checks
- Transfer funds between deposit accounts
- Make loan payments by cash, check, or transfer
Enjoy enhanced security and convenience with an ITM Passcode
Set your 4-6 digit passcode today by clicking on the ITM Passcode button under the services tab in online banking or the MAX app. This code should not be shared with anyone and MAX will never call or text and ask you for your passcode.
Frequently Asked Questions
What is an Interactive Teller Machine (ITM)?
An ITM is an Interactive Teller Machine. An ITM combines the traditional functions of an ATM with added capabilities such as making a loan payment, transferring between accounts, and even active teller assistance. ITMs allow you to speak face-to-face with a live MAX representative on a video screen so you get the same in-office personal service from our tellers in a simpler, more convenient, & secure way.
Why are you making the change to ITMs?
ITMs allow our members to have a live face-to-face interaction with video tellers at the ATM, delivering a highly personalized, differentiated experience.
Immediate improvements for members include: no deposit slip required, drive up convenience, the teller view is unobstructed and clear, and members will receive images of their processed checks right on the receipt.
Are you closing branches? Can I still go inside the branch?
We are not closing branches. In fact, MAX Credit Union is considering adding other locations beyond this one. You may choose to perform teller-assisted transaction via video at the ITM or continue to visit any MAX branch during normal business hours.
What types of transactions can I do at the ITM?
- Balance inquiries
- Deposit cash
- Cash and deposit check
- Cash withdrawals in varying denominations (ITMs do not dispense 10's and 50's)
- Transfer funds between deposit accounts
- Make loan and credit card payments by cash, check, or transfer
What types of transactions can I NOT do at the ITM?
- Issue Cashier’s Checks or Money Orders
- Print forms, statements, or tax documents
- Dispense more than 100 bills at one time
- Accept more than 50 checks at one time
- Request transfers to accounts you are not linked to
How do I cash a check?
Get started by requesting teller assistance on the machine, then insert the check into the deposit slot when your Video Teller is ready. After you see the image of the check on the screen, choose to deposit it or cash it.
How do I deposit cash?
Insert bills into the machine unfolded and flat. The machine will read and count each bill and will display the deposit amount on the screen for verification.
Can I use the ITM without talking to a representative?
Sure! The ITM works as an enhanced ATM until you tap the button to talk to us.
Can I use the ITM without my debit card?
Forgot your debit card or don't have one? No problem. You can use your ITM passcode to access your account. Set up your secure ITM passcode in online or mobile banking, in any branch, or by calling 1.800.776.6776 (toll-free) or 334.260.2600 (local).
How can I pay my loan on the ITM?
Simply use cash, a check, or make a transfer from your MAX Credit Union account.
Is there a delay before transactions clear my account?
No, your account will be updated just as timely as it is when you come inside the credit union.
Is the ITM secure?
Yes, the ITM is secure. The Video Tellers will use the same authentication procedure as our in-branch tellers before processing any transactions.
How do I maintain my privacy?
- You can adjust the volume of the machine to a preferred level.
Are the interactive tellers MAX employees?
You bet! We wouldn’t let just anybody handle your money. All video tellers have the same expertise as the staff you know and trust inside the credit union lobby.
Are the ITMs replacing jobs?
No, these are not replacing any of our current member representatives or staff. When you complete a teller-assisted transaction, you’ll be dealing with one of our skilled representatives!
An app that is the perfect pair to your MAX app. Stop fraud before it happens. Download the Card Manager app today to take control of your credit & debit cards.
With products and services to fit every lifestyle and life stage, we are ready to help you manage and grow your money with ease.