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MAX Customer Service - Quick contact

You can reach us via Phone, Email, or Text Message. Just select your preferred method below. 



MAX Customer Service

myMAX Service Center
Local: (334) 260-2600
Toll-free: 1-800-776-6776
Monday — Friday from 8:30 a.m. to 11:00 p.m. CST
Saturday — Sunday from 9:00 a.m. until 5:00 p.m. CST
Holidays* 9:00 a.m. to 5:00 p.m. CST
*Closed Thanksgiving & Christmas

24-Hour Telephone Banking

Local: (334) 270-1111
Toll-free: 1-800-366-7777
Available 24/7, 365 days a year

MAX Online & Mobile Banking Support
Local: (334) 260-2600
Toll-free: 1-800-776-6776
Monday — Thursday from 8:30 a.m. to 5:00 p.m. CST
Friday from 8:30 a.m. until 6:00 p.m. CST

MAX Bill Pay Support Line
Toll-free: 1-866-884-5232
Monday — Friday from 6:30 a.m. to 1:00 a.m. CST

MAX Routing Number: 262275958 
MAX Nationwide Mortgage Licensing System & Registry: #410580

MAX Branch & Office Locations

Visit us for smart and simple solutions to all your financial needs. Find a branch convenient to you!

MAX Branch Locations

MAX ATM Locations

Visit one of our convenient ATMS. Find an ATM convenient to you!

MAX Departments

MAX Mortgage Services
Local: (334) 215-4861
Toll-free: 1-800-776-6776, Option 3, Ext 4861

MAX Wealth Management Services
Local: (334) 215-4978

MAX Insurance Services
Toll-free: 1-855-207-9127

MAX Business Services
Local: (334) 215-4941
Toll-free: 1-800-776-6776, ext. 4941
Monday — Friday, 8:30 a.m. to 5:00 p.m. CST

MAX Credit/Debit/Gift Card Support

To report a Lost/Stolen MAX Debit Card or ATM Card:
Within the United States, call 1-888-908-7828.
Outside of the United States, call 1-888-847-2488.
Please note: you will be asked to provide your card information.

To report a Lost/Stolen MAX Reloadable Debit Card:

To activate a New/Renewed MAX Debit Card:
For security reasons, your card cannot be used until you call Card Services from your home phone to activate your card and select/change your PIN

To select a new pin for your MAX Debit/ATM Card:
For re-issued cards, the PIN from your previous card remains the same. There is no need to set up another PIN. 

Credit Card Customer Support

To activate your MAX Credit Card:

To select a new pin for your MAX Credit Card:

To report a Lost/Stolen MAX Credit Card:
Within the United States, call 1-800-449-7728.
Outside of the United States, call collect 1-727-299-2449
Please note: you will be asked to provide your card information.

Activating Verified by Visa to protect you against unauthorized purchases when shopping online is quick and easy. Click Here>> 

To report a Lost/Stolen MAX Gift Card: 

EMV Chip Cards

Our new MAX credit and debit cards are now embedded with an EMV micro-processor chip on the front and the traditional magnetic stripe on the back. The embedded micro-processors in the new chip cards are the latest weapons we are using against criminals attempting to commit fraud with your account. Learn more about EMV chip cards.

Visa Purchase Alerts

Visa alerts sends you real-time1 text or email alerts when you pay2 with your Visa card.

Why is this important?

Visa Purchase Alerts can keep your account secure by empowering you to catch fraud.

Learn more and sign up. 

1 Actual time to receive a transaction alert is dependent on wireless service and coverage within the area.
2 A qualified transaction is any transaction routed through Visa

MAX Customer Identity Protection Services

Please immediately report any suspicious phone call, text message, or email inquiry about your MAX accounts to a MAX associate.

To report or identify possible fraud:
Email us at If you are contacting us about a suspicious email, please forward the email to us. 

You can also reach us by phone to report or identify possible fraud: 

Home Office Address
400 Eastdale Circle
Montgomery, AL 36117

Mailing Address
P.O. Box 244040
Montgomery, Alabama 36124-4040

online & Mobile Device security

Protecting your account information online is a top priority at MAX. Whether you access your account information from a browser or with your phone/mobile device, MAX Online Banking has several security measures in place that help safeguard your accounts from online theft.

Alongside our security measures, there are steps you must take to protect yourself from fraud and identity theft. Learn more about online and mobile device security. 

Applications & Forms

Apply online or download the paper applications you need for various MAX products and services.
You can also find the MAX forms you need to smartly manage your finances.

MAX Privacy Policy

MAX has created this privacy policy and statement in order to demonstrate our firm commitment to your privacy and protection of your personal information.

To read our privacy policy and statement, click here

overdraft Protection

MAX offers extended overdraft protection plans for MAX checking accounts using a Line of Credit, Savings (share) account, and Courtesy Pay (also known as MAX Return Check Solution) for qualifying customers. Click here to learn more about MAX's Checking Account Extended Overdraft Protection or opt-in or opt-out the service. 

To opt-in and receive Extended Overdraft Protection, click here

Browser Settings instruction

Let us assist you in setting up your internet browser. We want to ensure that you are as safe as possible and fully enjoy the MAX online experience. Click here for instruction. 

Maintenance news & Alerts

Click here to get the latest news on upcoming scheduled maintenance.



Digital Millennium Copyright Act

Notice for making claims of infringement.-Written notification must be submitted to the following Designated Agent:
MAX's Designated Agent

Tax Return Information & Frequently Asked questions

Tax time can be everything but smart and simple, so we’ve put together answers to many of the most common tax questions we have received from MAX customers.

To learn more about your tax return at MAX, click here


Ready to Open an Account Online?

Become a part of MAX and know what it means to manage your money the smart and simple way. Open your account online, by phone, or at one of our convenient locations.

Begin Online Application  →

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