Why do I need to verify my insurance through MyInsuranceInfo?
We partner with MyInsuranceInfo to ensure that our members have a simple and secure way to keep their insurance information updated. To learn more about MyInsuranceInfo, contact them at (800) 998-0762.
Why did I receive a letter asking me to verify by auto insurance?
We generally send verification letters for one of these reasons:
- You took out a new loan or refinanced your existing loan
- You removed any of the required coverage from your policy
- We received a cancellation from your current insurance company
- MAX Credit Union wasn’t listed as a lienholder on your insurance policy
- Your insurance expired
- This is a standard insurance re-audit
You can learn more on our partner’s website or by calling 800.998.0762.
How long will it take me to verify my insurance?
It usually takes about 5 minutes. To speed up the process, make sure you have your insurance policy declaration page and loan agreement on-hand. Once your insurance information is uploaded, you’ll get a confirmation email. After that, we’ll review your documents within 3 business days and reach out to you if we need more information.
What should I include on my insurance policy?
You'll need an Insurance Declaration or Certificate of Coverage that includes these specific items:
- MAX Credit Union listed as Lienholder/Loss Payee
- Our mailing address:
MAX Credit Union
Insurance Service Center
P.O. Box 2139
Carmel, IN 46082-2139 - Comprehensive and collision coverage on your vehicle with deductibles of no more than 1000 each
- Vehicle Identification Number (VIN) or Serial Number that matches the collateral on your loan agreement
- Insurance policy number and policy period
- Insurance Company Name
What happens if I don't provide or maintain my insurance?
If you don’t maintain the required insurance throughout the life of your auto loan, we may exercise our right to purchase collateral protection insurance and pass the policy’s cost to you as the borrower, increasing your loan balance and monthly payment amount.
