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MAX is taking steps to protect the health and safety of our members, staff, and communities while ensuring the delivery of all the financial services you expect.

Drive-thru windows, ATMs, the Call Center, and online and mobile banking remain OPEN for regular business hours.

Our lobbies will be closed until further notice.

We are experiencing higher than usual call volumes and appreciate your patience.

Skip the wait - Use the MAX Mobile Banking app and online banking for immediate account access.

MAX is here to assist our members that have been impacted by COVID-19.

Loans

  • We are offering up to 90 days extensions on Consumer Loans, including Auto Loans, Personal Loans and HELOCs*
  • We are offering up to 90 days of payment relief on 1st Mortgages*
  • We are offering up to 90 days extensions Credit Cards, call 855-437-2797 for requests related to Credit Cards*
  • We are waiving fees associated with Quick Loan pay to allow customers to make one-time payments easily online or over the phone

Deposits

  • We are waiving early withdrawal penalties on CD and IRA accounts
  • We are waiving the debit transaction requirements to earn Achieve Checking dividends
  • Allow for the suspension of required minimum distributions per the 2020 CARES Act

*Certain restrictions apply, submitting a request for an extension or payment relief, does not guarantee that the request will be granted.


Drive-Thru Locations & Hours

Browse the list of open drive-thru and ATM locations near you.

Contact the Call Center

We are experiencing higher than usual call volumes and appreciate your patience. We strongly encourage you to use the MAX Mobile Banking app and online banking for immediate account access.

Local: (334) 260-2600
Toll-free: 1-800-776-6776

Hours of Operations
Monday — Friday from 8:30 a.m. to 11:00 p.m. CT
Saturday — Sunday from 9:00 a.m. until 5:00 p.m. CT

As we continually monitor the evolving situation, MAX will provide the latest updates on this page. If you're facing financial hardship due to an interruption in your income, we want to work with you to find a solution. Please call or send a secure message through online or mobile banking to speak with a representative about your concerns.

SBA Disaster Assistance

The U.S. Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19).

Learn more at www.sba.gov/disaster

Branch Appointments

A limited number of appointments are available daily for select services. Please contact your preferred branch location to schedule an appointment. Appointments can also be scheduled in Mobile or Online banking. Select the “Account Request” option to get started.

  • Auburn Branch - 334-321-2388
  • Millbrook Branch – 334-215-5904
  • Chantilly Branch – 334-386-6091
  • Montgomery Downtown Branch – 334-215-5570
  • Eastdale Branch – 334-215-5456
  • Maxwell Branch – 334-215-5479
  • Taylor Road Branch – 334-215-5601
  • Vaughn Road Branch – 334-215-5520
  • West Montgomery Branch – 334-215-5495
  • Zelda Road Branch – 334-215-5550
  • Opelika - Frederick Road Branch – 334-321-2390
  • Prattville - Cobbs Ford Branch – 334-290-3005
  • Prattville - Main Street Branch - 334-215-5510
  • Tallassee Branch - 334-215-5620
  • Troy Branch – 334-215-5590
  • Wetumpka Branch – 334-215-5545

FAQs

Is my money safe with MAX?

  • Please know that your money is always safe with MAX. The National Credit Union Administration (NCUA) federally insures all money deposited into MAX accounts up to $250,000 per individual depositor. It is possible that customers may have coverage in excess of $250,000. To estimate your total coverage use the NCUA’s estimator tool. For additional questions about coverage please visit the NCUA’s FAQ page, or call us at (334) 260-2600.

What if I am in need of financial assistance?

  • We understand that some of our members may experience financial hardship during this time. If you are having difficulty with making your loan payments, we are here to help. Please contact us at 334-260-2600 to discuss available options.

How can I limit my use of cash and cards that may pass germs?

  • MAX strongly encourages you to use you debit and credit cards when making purchases. In addition, you may prefer to pay with your digital wallet, such as Apple Pay, Samsung Pay, or Google Pay, to avoid touching bills, coins, or cards during this outbreak. Our digital wallet site can help you get started.

I have Achieve Checking but didn’t swipe at least 15 times in March. Will I be penalized?

  • MAX is waiving the requirement to have at least 15 debit card swipes during the month of March for all Achieve Checking users. You will not be charged a monthly fee, and you will still earn dividends (provided you met all other minimum requirements).

How can I protect myself?

  • Criminals take advantage of situations like pandemics to prey on consumers. Protect yourself and gain greater peace of mind with card controls. Download the Card Command app in the iTunes App Store or Google Play Store today. Add your MAX debit and credit cards, and set up Card Command to provide instant alerts when your cards are used. Enjoy even greater control with geofencing and spending limits to manage where and how your money is spent.
  • Also, never provide your personal information including Social Security Number, account number, debit card number, PIN, or 3-digit security code to someone who calls you. MAX will never call you and ask for this information. If you have concerns about a call you have received, hang up and call the MAX Call Center at 334-260-2600 or 1-800-776-6776 to verify the legitimacy of the caller.

Which drive-thru locations are open?

Check out our up-to-date list of open locations

How do I make deposit?

  • Mobile Check Deposit (Mobile app)
  • Night Depository
  • Smart ATM (Note: Funds may not be immediately available for checks deposited through the ATM.)
  • Drive Thru

How do I make my loan payment?

  • If paying from a MAX account, please utilize the “Transfer funds” option within online/mobile banking.
  • If paying from a non-MAX account, please utilize Quick Loan Pay.

How do I make IRA contributions?

  • Night Depository (Please indicate if the contribution should be made for 2019 or 2020.)
  • Drive Thru

How do I get information to setup a direct deposit?

  • Full MICR and Routing Number can be found within Online Banking by selecting the appropriate account and clicking the “Information” option

How can I send money to friends or family?

  • Peer-to-peer (P2P) systems (Venmo, PayPal, CashApp, AppleCash, Zelle, etc.) allow you the convenience of transferring money using your mobile device to a friend or family member without having to get cash from the credit union or ATM.
  • Paper Check: You can also write the person a check, and they can use mobile deposit capture to deposit the money into their account.

How do I pay my bills?

  • BillPay located in online/mobile Banking
  • Directly on the merchant’s website by utilizing ACH (Full MICR and Routing Number can be found within online banking by selecting the appropriate account and clicking the “Information” option) or your debit or credit card information

How do I apply for a loan?

  • Apply online
  • Contact our Call Center (334.260.2600 or 800.776.6776).

How do I enroll in online banking or reset my username/password?

How do I get a cash advance on my credit card? (Limits may apply. Contact your card merchant for the minimum requirement.)

  • Drive Thru
  • ATM

How do I update my contact information?

  • Log into online/mobile banking and click on “Settings” and then “Update Contact Info.”
  • Contact our Call Center (334.260.2600 or 800.776.6776).

How can I place a stop payment on a check or transaction?

  • In online/mobile banking, click on “Services” and then “Stop Payment.”
  • Contact our Call Center (334.260.2600 or 800.776.6776).

Help! My debit card was lost/stolen/damaged.

  • To report lost or stolen cards, please contact 1-888-908-7828 (debit cards) or 1-800-449-7728 (credit cards) for 24/7 assistance.
  • Select lobbies will be open by appointment only in order to obtain a new debit card. Contact our Call Center (334.260.2600 or 800.776.6776) or select the “Account Request” option through Online/Mobile banking to schedule an appointment.
    • Fraudulent activity disputes can also be handled by calling our Call Center.

How can I access my safe deposit box?

  • Select lobbies will be open by appointment. Contact our Call Center (334.260.2600 or 800.776.6776) or select the “Account Request” option through Online/Mobile banking to schedule an appointment.

ADDITIONAL INFORMATION

Online and Mobile Banking allow you to:

  • Sign up for e-statements to receive your statement electronically
  • Transfer funds - between MAX accounts and other outside accounts
  • Apply for a new loan or checking account
  • Pay bills online
  • Make a loan payment
  • Deposit checks through mobile deposit

Use your MAX debit or credit card to:

  • Send money to friends or family with P2P (Venmo, PayPal, CashApp, AppleCash, Zelle, etc.)
  • Set up Google and Apple pay in your mobile wallet
  • Access cash from one of our many 24/7 ATMs (locations)

Speak with a MAX representative:

  • Call Center | Phone call or text messaging 334.260.2600 or 1.800.776.6776 (toll-free)
    Hours:
    • Monday-Friday 8:30 am – 11:00 pm CT
    • Saturday-Sunday 9:00 am- 5:00 pm CT
  • Secure Message | Located in online/mobile banking

Manage your account through:

  • Online Banking | myMAX.com
  • Mobile App
  • JennyMAX (24-hr telephone banking) | 334.270.1111 or 1.800.366.7777 (toll-free)
  • Card Controls | Download the CardCommand app on your mobile device and easily control your MAX credit or debit cards.

Event Cancellations and Postponements

The following events have either been postponed or cancelled. We will update you on new dates for postponed events when they become available.

  • Spring Shred Drive - Cancelled
  • MAX4Kids Clay Shoot - Postponed
  • MAX Annual Meeting - Postponed
  • MAX4Kids Scholarship Reception - Cancelled

For the latest news: