MAX is aware of fraudsters reaching out to MAX customers using masked phone numbers that appear to come from MAX in an attempt to gather personal and account information. Please remember, MAX will NEVER contact you and ask for your account information, card information, or personal identifying information. We are capable of retrieving needed information before reaching out to you.
Fraudsters obtain your phone number or email from public records and marketing list vendors who sell phone, email and address lists to companies like retailers, telemarketers, political campaigns and credit card companies so they can call you or send you solicitations. Even people who are not MAX members receive these calls from fraudsters because the scammers get lists of local phone numbers, knowing that there are a lot of MAX members in our area. The fraudsters then use these lists to contact you by email, phone, or text message to try to trick you into thinking there's a problem with your account. If you dial or text the number and give them your account information, the fraudster can use your account for purchases. MAX will NEVER release your name, phone numbers, or any other information to marketing list services for any reason
Please be sure to check out our recommendations and suggestions to protect yourself from identity theft and fraud.