The security of our customers’ data is a top priority for MAX.

At this point, specific information has not been released about which customers are impacted by Equifax’s data breach. Equifax has stated that affected customers will receive a letter. If MAX receives any communication about our loans or credit cards, we will proactively contact our customers. We recommend that you check your credit report regularly on resources such as annualcreditreport.com. The statement from Equifax can be found here: equifaxsecurity2017.com.

The Federal Trade Commission (FTC) recommends:

  • Regularly request free credit report(s), inspect the report(s) closely, and promptly dispute any unauthorized accounts.
  • Inspect all financial account statements closely and promptly dispute any unauthorized charges.
  • Consider enrolling in free credit reporting and monitoring services.
  • Consider implementing a credit lock or credit freeze on your existing credit files.
  • Consider placing a fraud alert if the member believes his or her data has been compromised.
  • Monitor potential credit activity in the names of any children.
  • Be on guard for potential phishing emails. This includes not opening email messages or attachments from unknown senders and not clicking on any unknown links. This also includes not providing sensitive information via email. Fraudsters frequently send coercive or misleading emails that threaten account suspension or other action if sensitive information is not provided.
  • Be vigilant in checking the accuracy of email addresses to confirm the sender is legitimate. Customers should not respond to email from spoofed email addresses (i.e., email addresses that appear correct, but make minor changes in the domain name, such as changing the letter O to the number zero).
  • Remember that a credit union will not ask its members to verify account information via email.