Online Safety - Learn and Plan


Security with myMAX Online Banking
Protecting your account information online is a top priority at MAX. Whether you access your account information from a browser or with your phone, myMAX Online Banking has several security measures in place that help safeguard your accounts from online theft.

  1. Multi-factor authentication – All MAX Online Banking users are required to create a unique username and password to conceal any account sensitive information. During the initial login at each new computer and or when cookies have been removed, you will be required to complete the First-Time User Enrollment process where you will verify your identity through the use of a secure access code. Only after the secure access code has been successfully entered will you be able to access your accounts online.
  2. Your MAX Online Banking access will be locked out after three unsuccessful attempts to enter an invalid username or password.
  3. MAX's utilizes 128-bit encryption technology and firewall protection for MAX Online Banking and the MAX Mobile Banking App.
  4. Extended Validation (EV) SSL certificate use.
  5. MAX's automatic sign-off feature ensures that your myMAX Online Banking session temporarily logs you out of account after 10 minutes of inactivity. Your password is required to re-open the session. After 20 minutes of inactivity, the myMAX Online Banking session is completely logged out; this requires you to enter your username and password. The same procedures are used for the MAX Mobile Banking apps too!
  6. MAX Text Banking is also secure; text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
  7. myMAX Online Banking and MAX Mobile Banking App uses account masking. Account numbers are truncated to only display the last four digits with the MAX App; all digits are truncated when logging into myMAX Online Banking.

Security Best Practices
In addition to the security protection MAX has enabled on your behalf, there are several best practices that you and your family members can put into place while banking online and surfing the web in general.

  1. Keep your password a secret – don't share your password or write it down. Plus, don't use obvious passwords like birthdates, first names, addresses, etc. that other people may know.
  2. Update your password on a regular basis and use a combination of letters, numbers and symbols for your password.
  3. Avoid using public computers to log in to your account and only use computers that you trust.
  4. Never choose the "Remember your password" option.
  5. Log out of your account instead of clicking the "X" at the top of your browser screen. Logging out ensures that your myMAX Online Banking session has ended.
  6. Log off of the internet and lock your computer when it is not in use.
  7. Avoid suspicious and non-trustworthy sites. Such sites may house malicious software that has the potential to infect your computer.
  8. Never click on links in suspicious emails or send personal information over non-secure email. Never reply to or click links that ask you for personal information.

Other Resources
Below, you'll find helpful resources to keep you and your family aware of many safeguards that are available to help navigate the internet as safely as possible.

  • Visit the Internet Education Foundation's website for additional information such as how to protect your PC from spyware, and much more.
  • The Federal Trade Commission and the Department of Homeland Security have partnered to provide another helpful website with these and even more educational resources, including tips on safe online shopping, and how to prevent identity theft.
  • For smart tips on browsing the Internet with your smart phone, read the article, Top Ten Smartphone Security Tips by Tips include smart locking your phone and using Anti-Virus Software.

Identity Theft Prevention
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